Barista basis - Advising on and preparing coffee.

Content

Coffee is an essential part of our daily lives. Whether you order a cappuccino, latte macchiato, or a regular coffee, we all expect a perfectly prepared cup of coffee. To be able to offer this quality, employers in the hospitality and catering industry need skilled baristas. The coffee market is rapidly developing, and employers cannot keep up with the pace. This means that there is a great need for (re)training in the field of coffee preparation. Fortunately, there are many job openings for baristas, and companies are also willing to offer you a training program. By following this Learning Playlist Barista basis, you can work independently as a barista and prepare and advise customers on perfect coffee specialties. This Learning Playlist contains various badges that are all valuable, but the Playlist Masterbadge is the ultimate goal to achieve. Join us and become a great barista!
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If you are interested in preparing and advising on coffee, both routine and specific knowledge and skills are necessary. As a barista, you always work in interaction with others, and it is important to be alert and hospitable when providing services. Mornings can be busy times when a lot of coffee is sold, so you must be stress-resistant and able to work in a structured way. As a starting barista, you work independently and are responsible for your own tasks. Within your authority, you resolve complaints, and if necessary, you ask your supervisor for help.
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The beginner Barista basis who wants to advise on and prepare coffee:
has basic knowledge of Robusta and Arabica beans
has basic knowledge of coffee equipment and coffee-related materials and tools
has basic knowledge of cleaning agents in the food industry
has basic knowledge of different types of coffee tableware
has knowledge of the process from coffee bean to coffee
has knowledge of coffee brewing methods
has specialized knowledge of allergens in coffee preparation
has specialized knowledge of coffee bean roasting processes and origins and sustainability of coffee
can distinguish between the main coffee types
can assess coffee quality
can adjust coffee equipment
can describe the taste of coffee professionally
can operate a professional espresso machine
can align guest requests with the assortment
can prepare different types of coffee
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If you want to know more about how to get the most out of this Learning Playlist, contact Vibe for personal guidance and support.

Activities to complete

Complete the following activities, earn badges and you will see your playlist progress updated

Coffee evaluation

Mandatory

2 days

View full activity

Orders and coffee advisor

Mandatory

2 days

View full activity

Content

The profession of a novice professional in the coffee industry is much more than just making coffee. It also involves providing excellent customer service and advising guests on the different types of coffee offered. It is important to know how to inform guests about the origin, composition, and taste profiles of coffee, and how to determine their preferences to serve them the perfect cup of coffee. But it also involves resolving any complaints and maintaining business agreements. If you master these skills, you will not only be able to offer guests a great coffee experience but also contribute to the success of the company you work for. So what are you waiting for? Learn these skills and become a valuable asset in the coffee industry!
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When you have achieved all the badges, you have achieved the following results:
Guests have been informed and/or have received coffee advice; 
the order has been taken.
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To earn badges, you must exhibit the corresponding behavior:
enthusiastically talks about coffee and the different preparations; 
actively listens to customers and asks about their specific desires; 
expertly advises/informs about the coffee offerings in relation to the guest's wishes; 
answers specific questions correctly, comes up with a suitable solution for complaints within the possibilities of the company, or timely involves their supervisor.
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Do you also want to achieve these results and skills? You can! Step by step, you can develop and refine them through the Open Badges that are an integral part of this activity. These badges offer a structured and stimulating way to increase your knowledge and skills and to promote your professional development towards a Barista basic level. Whether you are a beginner in the world of coffee or already have some experience, these badges will help you distinguish yourself as an expert and excel in your work.
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This activity offers a wide range of underlying competencies, including Presenting, Applying Professional Expertise, and Focusing on Customer Needs and Expectations. These three competencies are essential for achieving success in the world of coffee. Fortunately, these three competencies can also be recognized and validated through Open Badges - your coach is ready to guide and support you in earning these badges and developing your skills and knowledge.
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Get activity badge

Coffee advisor Get this badge

You have to get all badges from the list below

The badge holder has proven to be a dedicated and competent coffee advisor. With pride, he or she can demonstrate the following results and skills:
Guests have been informed and/or received coffee advice;
The order has been taken;
Engages in captivating conversation about coffee and its different preparations;
Actively listens to customers and asks questions about their specific preferences;
Expertly advises/informs about the coffee offering in relation to the guest's wishes;
Correctly answers specific questions, comes up with a suitable solution for complaints within the company's capabilities, or promptly involves his or her supervisor.
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These achievements have been recognized and rewarded in consultation with the badge holder by the coach and work supervisor, who have issued the badge as a sign of the badge holder's achievements.
Whether you, as the reader of this badge, are an employer looking for talented and competent baristas, or a professional looking to demonstrate and strengthen your skills, this badge is a clear indication of knowledge and skills in the world of coffee.

Tasks

Task no.1

Issued by organiser or scanning QR code

Strive for excellence and complete your journey to coffee expertise by earning all three badges: the coffee provider, the coffee storyteller, and the question answerer and wish fulfiller. But it doesn't stop there - enhance the value of your badge by adding your learning process and achievements to it. This allows potential employers and customers to gain a better understanding of your dedication to coffee excellence and the skills you have developed.

Location

Passartweg, 6413 NX Heerlen, Netherlands

Preparing coffee

Mandatory

2 days

View full activity

Skills

ESCO

#koffiekenmerken

ESCO

#kenmerken van koffie

ESCO

#problemen oplossen

ESCO

#match coffee grind to coffee type

ESCO

#listen actively

ESCO

#klanten vertellen welke soorten thee of koffie er beschikbaar zijn

ESCO

#koffie bereiden

ESCO

#create coffee flavour profiles

Activities: 3

Started: 2

Completed playlist: 0

Time to complete: 6 days

Organisers

Bovengrondse Vakschool

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